FAQ

how about the warranty

How about the warranty?
If the machine has any problem within one year, we offer repair service for free. For major projects and key customers, we will send someone to visit. We just hope to get the customers’ satisfaction.

how about the “quality assurance”

How about the “Quality Assurance”?
Our company has been established for more than ten years. We have a good reputation. In addition that, we cooperate with lots of famous groups. So you give us a chance, we will give a sincere back.

do you have technical instruction if I buy your product

Do you have technical instruction if I buy your product?
Please read the user manual carefully for your reference, we have detail instruction on it. If your problems still can not be solved, welcome to contact us for help.

how to install and adjust

How to install and adjust?
When the machine reaches its destination, it is necessary for customer to check the machine specification, if still do not know how to do it, we can answer your questions by videos or pictures. And even so, we will send engineers to visit for installation and commissioning.

can we provide the formula to you

Can we provide the formula to you?
We can provide basic formula . And help customer to produce good quality food according customer’s detailed formula.

what is your payment terms

What is your payment terms?
T/T or L/C; by T/T 40% as down payment, 60% by T/T before delivery, L/C at sight

are you a manufacturer or a trading company

Are you a manufacturer or a trading company?
We are a professional manufacturer of food machinery. Especially for snack food processing production line.

how can I know the status of my order

How can I know the status of my order?
We will send you photos and videos of your order at different stage in time and keep you informed of the latest information.


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